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Hi Bill, Greetings. This is Alan Wu from Office 365 forum support. Please be noted that we have received the similar report that the Skype for Business for Mac volume is not controlled by the Mac system volume.
That is why your Skype for Business for Mac is still loud even if your Mac system volume is set to be '0'. How to change the recent files list in word 2016 for mac. About this feature, our relate team has received the customers' feedback and it should be addressed to develop in the near future. Your understanding is highly valued here. Regards, Alan. I've discovered the root of the problem. If the default system output device (as selected in the Sound control panel) differs from the device used in Skype for Business, then changing the system volume has no effect on the Skype volume.
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If the two outputs are set to the same device, then it will affect the Skype volume. In my case, the default system device was the built-in speakers, but my Skype device was a USB headset, so changing the system volume changed the volume of the built-in speakers but not the USB headset in Skype. I look forward to a fix in a future version of Skype, as the workaround is not intuitive at all, and I suffered with ear-piercing volume for months before finally discovering the workaround.
Skype always irritated me with its automatic microphone volume changes. The Windows version has the ability to disable this option in the preferences pane, but the Mac version does not. Today, I spent some time trying to solve this problem. Skype is a popular messaging program that allows to chat using instant texts or video chat, and make phone calls. To ensure you have a clear conversation when you are using Skype video chat or making phone calls, you should configure your microphone and speakers.
When making Skype calls on a Windows machine, you may have come across a very annoying feature. Before a Skype call starts, your computer’s audio levels are totally fine. You’d can open Skype and message people without any problems. As soon as a Skype call starts, however, your computer’s audio volume takes a sudden and highly noticeable drop. The actual Skype call will be at normal volume, but everything else will seem much quieter. This kind of behavior can be very irritating, especially for users that go through Skype’s options and settings and find no way to turn it off. There’s a good reason for this: the audio drop has nothing to do with Skype whatsoever!
It’s built in to Windows itself and isn’t an official Skype feature. So, before you complain to Skype about the lack of options, give these steps a try and see if they work. What’s Going On?
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What’s actually happening here? First of all, it’s good to realise that Windows has an option that handles this. If Windows detects a telephone call being made by your computer, it can drop the volume by a set amount. This drop can range from a 50% drop to a total muting of all other system sounds.
When you make or receive a Skype call, your computer is detecting that you’re currently in a phone call. This causes Windows to drop the volume by however much the option states it should drop. But hold on a minute – what if you’re sure you’ve never touched, or even seen, this option before? The problem we’re experiencing at that point is a Windows machine being set up to drop the volume by default.
This explains why this feature is currently activating, yet you have zero recollection of actually telling Windows to perform this action for you. Thankfully, the option is very easy to get to, so we can tell Windows not to drop the volume (or, if you like the feature, drop it even further!). How to Turn It Off First, access the Control Panel.
If you’re using Small or Large Icon view, click the option that reads “Sound.” If you’re using Category View, first click on “Hardware and Sound,” then “Sound”. For Icon View. For Category View. This will open the Sound window. From here you can set a lot of different options for your speakers or your microphone.
We’re not here for any of those, however; the “Communications” tab is what we want. Here is the option that’s been dipping your audio every time you make or receive a Skype call. You can see you have a few options to pick from, but the one you’re most likely to want to pick is “Do Nothing.”. Select it, then OK out of the window.